Privacy policy

Effective Date: June 21, 2024

Introduction

At Support-Here-NY.com, we respect your privacy and we are committed to protecting your personal information. This privacy policy gives you information on how we collect and process your personal information through your use of this website, including any data you may provide through this website when you use our services or contact us for any other reason.

If we make any changes to this privacy policy, we will post the updated privacy policy. The updated privacy policy is applicable when posted.

Third-party links and services

This website may provide access to third party services, including links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party services or websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of these service providers and every website you visit.

The information we collect about you

Personal information means any information about an individual from which that person can be identified. It does not include information where the identity has been removed (anonymous information).

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

  • Identity Information includes first name, last name, and username or similar identifier.

  • Contact Data includes address, email address and telephone numbers.

  • Transaction Data includes information you provide when you communicate with us. 

  • Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Information includes information about how you use our website and services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal information but is not considered personal information data because this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Information to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information used in accordance with this privacy policy.

How is your personal information collected?

We use different methods to collect information from and about you, including through:

  • Direct interactions. You may give us your Identity, Contact, or Transaction Information by using our services or corresponding with us. This information includes personal information you provide when you enquire about our services or give us feedback or contact us.

  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies.

How we use your personal information

We may use your personal information as permitted by law and specifically in the following circumstances:

  • To provide a service that you have requested;

  • To respond to communication from you;  

  • To improve our products and services; and

  • To comply with our legal obligations.

Disclosures of your personal information

We may share your personal information with the parties set out below for the purposes described above:

  • Our affiliated companies; 

  • Service providers who provide services that you request;

  • Service providers who assist us in operating our website and providing services to you;

  • Government authorities and others acting through lawful legal processes;

  • Professional advisers, including lawyers, bankers, auditors, insurers and others who provide consulting services; and

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or sell substantially all of our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require third parties to respect the security of your personal data and to treat it in accordance with the law. 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, and for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances, we will anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.